Cancellations must be made in writing via post; mail or email by the RENTER only. If the cancellation is made more than 60 days prior to the ARRIVAL date, then the deposit and any rental payments are returned, less a $150 processing fee (to cover credit card transaction costs). If the cancellation is made less than 60 days prior to the ARRIVAL date, the RENTER will be responsible for the total cost of the rental (except the security deposit and cleaning charges) unless the OWNER is able to find another RENTER at the same rental rate, in which case the security deposit and half of the rental cost is returned. We do NOT refund for any reason, including weather, transportation issues, or emergencies.
OUR CANCELLATION POLICY APPLIES EVEN FOR COVID-19 RELATED ISSUES. WE STRONGLY ENCOURAGE RENTER TO PURCHASE TRAVEL INSURANCE FOR UNFORESEEN CANCELLATIONS.
Information about trip insurance can be viewed here.